Refund Policy

Last updated: April 1, 2023

Welcome to LanternRiftPark! We are committed to ensuring the satisfaction of our customers. In the unlikely event that you are not completely satisfied with your purchase from our website at lanternriftpark.site, please review our refund policy outlined below.

Cancellation Policy

If you wish to cancel your order, you can do so without any charges any time before the order has been prepared by our kitchen. Please contact us immediately at +39 06 1234 5678 if you would like to cancel your order. Once the order is prepared, we can no longer accept cancellations as we endeavor to deliver fresh, made-to-order meals.

Incorrect or Damaged Orders

In the event you receive an incorrect order or if your food arrives damaged, please contact us immediately at +39 06 1234 5678. We will either offer a full refund to your original method of payment or replace your order at no additional cost. We may request a photo of the incorrect or damaged item as part of our quality assurance process.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• The complaint must be lodged within 24 hours of the order delivery time.
• The order must have been placed directly through our website at lanternriftpark.site or by calling +39 06 1234 5678.
• The food must not have been consumed more than a reasonable amount, at the discretion of our customer service team.
• The original packaging and receipt must be provided as proof of purchase.

Refund Process

To initiate a refund, please follow these steps:

1. Contact us at +39 06 1234 5678. Mention the issue and provide all relevant order details.
2. Our customer service team will assess your request and, if approved, will process the refund.
3. Refunds will be processed to the original method of payment within 5 to 10 business days.

Non-Refundable Items

Please note that certain items such as gift cards, promotional items, and non-alcoholic beverages like juice or lemonade are not eligible for a refund.

Refund Adjustments

The refund amount may be adjusted if the order had been partially eaten or if any promotions or discounts had been applied at the time of purchase.

Contact Information

If you have any questions or concerns about our refund policy, please do not hesitate to contact us at +39 06 1234 5678. Our customer service team is available to assist you.

Thank you for choosing LanternRiftPark, located at 00184, Italy, Rome, 9 Pizzeria Lane. We value your patronage and look forward to serving you again.

Policy Modifications

LanternRiftPark reserves the right to modify this refund policy at any time. We recommend reviewing it periodically. If significant changes are made to this policy, customers will be notified through our website or by direct communication.